On a fly ball in baseball, the general rule of thumb is for the outfielder to make their first move a backwards step. This action leaves the fielder more prepared to
handle deeply hit balls. This also happens to be a good idea when dealing with people, too.
Remember this important fact: no two people are the same.
This truth means conflicts will always exist in every facet of life, no
exceptions. To take the first step back and handle conflicts effectively, we must
hold or pause momentarily
to gain composure. The act of
holding allows
enough time for the premature, impulsive decision making to pass so that it can be replaced with a more rational, levelheaded approach.
"Knowing how the environment is pulling your strings and playing you is critical to making responsive rather than reactive moves." ― Ronald A. Heifetz
